TERMS OF BUSINESS

Marine & General Insurances DAC, Marine & General Insurances DAC T/A Clondalkin Mortgage Centre, Marine & General Insurance & Financial Services is regulated by The Central Bank of Ireland. Copy of the firm’s authorised status is attached.

Marine & General Insurances DAC is authorised to arrange and provide advice in relation to all classes of insurances. This firm is also a member of the Irish Brokers Association (IBA) and the Professional Insurance Brokers Association (PIBA).

Marine & General Insurances DAC is authorised as an independent broker dealing with most of the insurance providers in the Irish Market. No insurance company holds any shares in Marine & General Insurances DAC and no shares are held by Marine & General Insurances DAC in any insurance company.

Investors Compensation Company Ltd

This firm is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. This legislation provides for the establishment of a compensation scheme and to the payment, in certain circumstances, of compensation to clients of firms covered by the Act. However, you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in that Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss which is recognised as being eligible for compensation of €20,000.

In addition to the compensation available under the “Investor Compensation Act, 1998”, Marine & General Insurances DAC is bonded through it’s membership of the IBA for €200,000 with an inner limit of €65,000 per client.

Remuneration Policy

This firm is remunerated by commission and/or a service fee for arranging, or the provision of advice regarding non-life insurance business. The service fee charged is to cover the sourcing of the product, the administration cost, claims handling, risk management and the ongoing service of your business. A service fee may be charged up to 45% subject to a minimum of €50 fee on all transactions including mid-term alterations and or policy cancellation. If we charge a fee which falls outside the above criteria we will advise you in writing. In relation to the arranging or provision of advice regarding life, pensions etc. the firm is remunerated by either commission or service fee and we will advise you in writing of any service fee. On mortgage business the firm is remunerated by commission of up to 1% on completion of a mortgage with lenders. In certain circumstances where commission is not paid the firm may charge a service fee of up to 1% and we will advise you of this in writing.

Receipts

Marine & General Insurances DAC will accept payments in cash and by cheque in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act, 1995. Marine & General Insurances DAC shall issue a receipt for each payment received. This is required pursuant to Section 30 of the Investment Intermediaries Act, 1995.

Conflict of Interest

It is our policy to avoid any conflict of interest when providing a service to our clients. Where an unavoidable conflict of interest arises, the firm will advise you of this in writing before providing any business service. If you have not been advised of any such conflict you assume that none arises.

Credit Policy

We regret that credit cannot be extended to clients in respect of premiums, initial, renewal or additional. Initial or first premiums must be paid at inception of cover and renewal premiums before the policy renewal date otherwise the company will advise the insurance undertaking or product producer involved of the non payment and cover will be cancelled.

Action in event of Default

Should a customer default on a payment due to the firm the legal right of the company to pursue such payment will be exercised. Reimbursement will be sought for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance of the client. In the event that a client defaults on a payment to an insurer or lender, the insurer may withdraw cover or action may be taken by a lender to recoup any monies owed.

Complaints Procedure

This firm will:

  • Acknowledge each complaint received in writing within 5 business days of the complaint being received.
  • Provide the complainant with the name of the Complaints Officer as the main point of contact in respect of their complaint until their complaint is resolved or cannot be processed any further.
  • Provide the complainant with a regular written update on the progress of the investigation of the complaint at intervals of not greater than 20 business days.
  • Attempt to investigate and resolve the complaint within 40 business days of having received the complaint. When the 40 days has elapsed, if the complaint is not resolved, we will inform the complainant of the anticipated timeframe within which we hope to resolve the complaint. At this point we will inform the complainant of their right to refer the matter to the Financial Services Ombudsman’s Bureau www.financialombudsman.ie or the Pensions Ombudsman www.pensionombudsman.ie.
  • Where we resolve the complaint, we will advise the complainant in writing, within 5 business days of the completion of the investigation of the complaint, the outcome of the investigation and where applicable explain the terms of any offer or settlement being made. We will also inform the complainant of their right to refer the matter to the Financial Services Ombudsman’s Bureau or the Pensions Ombudsman.

Financial Services Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2
Lo Call: 1890 88 20 90
Tel: + 353 1 6620899
Fax: + 353 1 6620890

Office of the Pensions Ombudsman
4th Floor
Lincoln House
Lincoln Place
Dublin 2
Tel. + 353 1 6766002
Fax: + 353 1 6769577

A list of the mortgage lenders used by the company is here.

11/2016


General Insurance

Private Car Insurance

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

Commercial Vehicle Insurance

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

Home & Household Insurance

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

Financial Services

Mortgage

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

Retirement Planning

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

Savings & Investments

We can provide the most appropriate commercial vehicle cover on the market with over 30 years experience.

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